Advanced experts in FinTech call center operations
Boost your business with a custom omnichannel contact center solution
Reach your customers anytime, anywhere, and empower your team to manage communication flows in one platform
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An ever-growing range of products and popular integrations
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Auto Dialer
Enhance your campaign strategies and maximize outreach by using text-to-speech or audio auto dialer and splitting campaigns according to operator portfolios
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IVR Menu
Sort incoming calls for info lines, payment splitting, or extensions. Manage routine inquiries like balance checks and payments autonomously
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Omnichannel Platform
Deliver consistent customer experiences across all channels — voice, SMS, email, WhatsApp, and live chat — ensuring seamless communication
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Click2Call and Callback
Quickly link customers with operators and respond to your marketing leads within 30 seconds, boosting customer satisfaction
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Detailed Reporting
Continuously refine strategies and enhance service delivery with detailed analytics on agent performance and customer engagement
Key uses of advanced call center solutions
Automated interactions
Automate routine communications — including payment reminders, loan status updates, and policy renewals — to boost efficiency
Personalized service
Use caller ID and CRM integrations for instant access to customer interactions and call data, enabling personalized customer experiences
Compliance and security
Ensure high standards of compliance and security with features designed to record and securely store sensitive communications
Smart efficiency
Implement automated systems, such as auto-dialers and notifications, to streamline processes, especially in areas like debt collection
Designed to meet every aspect of financial industry demands
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Automated post-conversation surveys to gather feedback
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Use of quality numbers to prevent identifing the caller
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Customize texts with unique customer data
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Additional employee connection during the call
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Secure two-factor authentication or OTP via call or text
Integrate built-in software or connect your custom CRM
Choose the Octella solution that suits your needs
Currency
Starter
Incoming and outgoing call management
Products:
- Standart PBX features
Call center
Comprehensive call center solution
Products:
- Standart PBX features
- Autodailer
Omnichannel
All communication channels and latest integrations in one place - always
Products:
- Standart PBX features
- Autodailer
- Social media
- Chats
- DIDs phone numbers
- Call tracking
- Callback
- E-mails
- AI Features
- SMS
- Mobile app and softphone
- SIP Trunk
Individual
Don't see a suitable solution for your business? Contact us, and we will prepare a customized offer for you
Why choose Octella?
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Fully customized solutions tailored to meet your business's unique needs
30
User-friendly interface with a quick 30-minute setup
160
Access to local numbers from over 160 countries
24/7
Dedicated support with a focus on security and client success
Meet the team
Maria
Customer Success Manager
Mohamed
Customer Support
Nikola
Solution Expert
Kirill
Head of Product
Apply for a consultation and together we will find the best solution
Our responsive and experienced colleagues will provide support to find the most suitable contact center solution for your business
